A great experience. Very friendly and did more than just the oil change. Cleaned windows checked tires and I received a nice discount for being a vet. I will go back for my next oil changes
Q
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March 12, 2026
My review was deleted- I'm sure this is how they try to keep high ratings...
I trusted Take 5 Oil Change for a routine oil change and it resulted in serious engine damage and nearly destroying my engine.
The problems started immediately. When I arrived, staff refused to honor a valid coupon and said their manager would be upset if they used it. When I asked where that restriction was listed, they couldn’t explain. The coupon scanned perfectly without any override, proving it was valid.
During the service, I was told my coolant was low but it was never topped off, even though fluid top-offs are advertised as part of the service. Even worse, the invoice marked the coolant level as safe when it was actually below the low indicator.
The most serious issue involved the oil filter housing. A technician even mentioned something seemed wrong with it, yet they proceeded anyway. During the oil change they discarded a critical internal tube and reassembled the housing incorrectly, which caused the oil filter to be crushed and the engine to be starved of oil.
Shortly after the service my vehicle began throwing multiple warnings: low oil pressure, check engine light, AWD malfunction, charging system warning, and the engine stalled.
An independent repair shop later confirmed the oil filter housing was missing a critical component and had been installed incorrectly. They told me the vehicle should never have been released in that condition and that I was lucky the engine wasn’t completely destroyed.
This negligence cost me $969.07 in repairs, loss of use of my vehicle, and ongoing concern about long-term engine reliability.
To make matters worse, customer service has been just as bad as the service itself. I reported the issue to both the location and corporate and received no response for over a month. Only after filing a complaint with the Better Business Bureau did they open a claim. Even then, my documents weren’t included in the case file, I had to resubmit everything, timelines were missed, and the case notes were inaccurate. The issue is still unresolved.
If you care about your vehicle, think twice before trusting it here. What should have been a simple oil change turned into expensive repairs and a potentially destroyed engine.
Jason berg
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October 11, 2025
Great Service, guys working there did a great job. Oil change price was fair but had air filter and cabin air changed. Those two items cost me almost 5 times as much as if I purchased and did it myself.
Michael Torres
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January 31, 2026
Friendly and fast service. They explained everything and even took the time to answer a few non-oil questions I had about my headlights. Will definitely be going back.
Tara Raven
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February 12, 2026
Always friendly, fast, and easy services! Never go anywhere else. Love having peace of mind that I can stop in and get topped off before long drives or just to get fluids with great customer service.
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1842 Allouez Ave, Bellevue, WI 54311, USA
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A great experience. Very friendly and did more than just the oil change. Cleaned windows checked tires and I received a nice discount for being a vet. I will go back for my next oil changes
My review was deleted- I'm sure this is how they try to keep high ratings... I trusted Take 5 Oil Change for a routine oil change and it resulted in serious engine damage and nearly destroying my engine. The problems started immediately. When I arrived, staff refused to honor a valid coupon and said their manager would be upset if they used it. When I asked where that restriction was listed, they couldn’t explain. The coupon scanned perfectly without any override, proving it was valid. During the service, I was told my coolant was low but it was never topped off, even though fluid top-offs are advertised as part of the service. Even worse, the invoice marked the coolant level as safe when it was actually below the low indicator. The most serious issue involved the oil filter housing. A technician even mentioned something seemed wrong with it, yet they proceeded anyway. During the oil change they discarded a critical internal tube and reassembled the housing incorrectly, which caused the oil filter to be crushed and the engine to be starved of oil. Shortly after the service my vehicle began throwing multiple warnings: low oil pressure, check engine light, AWD malfunction, charging system warning, and the engine stalled. An independent repair shop later confirmed the oil filter housing was missing a critical component and had been installed incorrectly. They told me the vehicle should never have been released in that condition and that I was lucky the engine wasn’t completely destroyed. This negligence cost me $969.07 in repairs, loss of use of my vehicle, and ongoing concern about long-term engine reliability. To make matters worse, customer service has been just as bad as the service itself. I reported the issue to both the location and corporate and received no response for over a month. Only after filing a complaint with the Better Business Bureau did they open a claim. Even then, my documents weren’t included in the case file, I had to resubmit everything, timelines were missed, and the case notes were inaccurate. The issue is still unresolved. If you care about your vehicle, think twice before trusting it here. What should have been a simple oil change turned into expensive repairs and a potentially destroyed engine.
Great Service, guys working there did a great job. Oil change price was fair but had air filter and cabin air changed. Those two items cost me almost 5 times as much as if I purchased and did it myself.
Friendly and fast service. They explained everything and even took the time to answer a few non-oil questions I had about my headlights. Will definitely be going back.
Always friendly, fast, and easy services! Never go anywhere else. Love having peace of mind that I can stop in and get topped off before long drives or just to get fluids with great customer service.